Q: What are tracking numbers?
A: Tracking numbers are simply telephone numbers that forward to another telephone number (your number) which you can then be tracked for advertising purposes.
Q: Can I track or find my phone or someone else’s phone using tracking numbers or your service in general?
A: No, tracking numbers cannot be used to locate phones or people.
Q: If I have tracking numbers with another provider and I want to use your service what do I need to do?
A: You’ll first need to sign up for an account with us; once that is complete, you can port your numbers in
Q: How long will it take to port my numbers in or out of your service?
A: Porting times can vary and are dependent on the phone carriers controlling the numbers. Typically ports will complete in 2-3 weeks and sometimes faster.
Q: Can tracking numbers be used with my online PPC ads?
A: Yes, tracking numbers will help you determine the success of your PPC ads. If you are using tracking numbers on your Google Ads, you’ll want to link your Google Ads account with Google Search Console to avoid your ads being rejected.
Q: What do I get when I sign up?
A: Our starter package comes with 10 free numbers and 600 minutes for $29/mo, while our professional package comes with 20 numbers, 2000 minutes as well as many additional features for $199/mo. You can compare features here.
Q: Do you offer account management?
A: Our professional package includes a dedicated account manager
Q: What is conversation analytics?
A: Conversation Analytics is a features offered exclusively by Convirza which uses a custom algorithm to provide an in depth analysis which can be used to increase sales conversions through recognizing key events on a call. See it in action here.
Q: Do you offer phone support?
A: Yes, we offer technical support at 855-655-8324 during business hours (M-F 7 AM – 5 PM MST). Please search the knowledge base first, as answers to many questions can be found here.
Q: Do you offer integration with Google Analytics
A: Yes, we offer full Google Analytics integration which can be setup in under a minute.