Knowledge Base

  • Getting Started 2 Articles

    • Basic Setup
    • Getting Started: A Quick Overview
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  • Tagging 1 Article

    • Create Custom Tags
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  • Spam and number blocking 1 Article

    • Blocking Numbers (Blacklist)
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  • White Label 2 Articles

    • White Label Setup Guide
    • Purchasing an SSL certificate (GoDaddy)
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  • Tricks and Tips 1 Article

    • Minimizing the Menu for Small Screens
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  • DNI (Dynamic Number Insertion) 2 Articles

    • Setting up DNI with Google Tag Manager
    • Setting up DNI
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  • Errors 1 Article

    • CFA Reports 404 Authorization Error Fix
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  • Porting 2 Articles

    • Porting a Number into Convirza
    • Number Porting FAQ’s
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  • Score Cards 4 Articles

    • Create Scorecard
    • Assigning Calls to an Agent
    • Assign and Score calls
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  • Webhooks 1 Article

    • Webhook Setup
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  • Users 4 Articles

    • Add/Delete User
    • Edit User Permissions
    • Edit User’s Profile
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  • Google Analytics 1 Article

    • Google Analytics Integration
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  • Navigation 1 Article

    • Navigate between Groups
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  • Tracking Numbers 6 Articles

    • Follow a Schedule New UI
    • Add Tracking Number New UI
    • Delete a Tracking Number
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  • Groups 2 Articles

    • Delete a Group
    • Add Subgroup(s)
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  • Scheduled Reporting 2 Articles

    • Add a Legacy Scheduled Report
    • Schedule Call Logs Report
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  • Tracking Number Features 9 Articles

    • Interactive Voice Response
    • Outbound Tracking Number
    • GeoRoute Setup New UI
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  • Campaigns 3 Articles

    • Archive a Campaign
    • Deactivate a Campaign
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  • Reporting 10 Articles

    • View Legacy Call Details Report
    • Add Comment(s) and Tag(s) to Legacy Call Details
    • Add Filters to Legacy Reports
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  • API 1 Article

    • API Request Instructions
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