To add tags to the account, follow the steps below:

• Navigate to the group where you want to add the new tags.
• On the left sidebar go to Settings -> Customization -> Tags.

• You’ll see the following screen.

• Type out your custom tag(s) into the text field.

• Newly added tags will appear, as shown below.

• Tags will be available to all subgroups when added from the Top level group.
• Once tags are added to your account, you may manually or dynamically Attach keywords or phrases to individual calls.
• You can search and filter for those categorized calls in your reports.

Tags can also be deleted from the account.

• To delete a tag, selecting the desire tag.
• Click on Delete Selected.