If you are planning on temporarily not use a tracking number, but may want to use it again at a later date, and want to ensure you are not charged for any minutes on that number, then you can deactivate the campaign. The campaign can be activated at a later date.
Please note you will still be charged for the number itself according to your billing plan. If you would like to archive a campaign that will remove all tracking numbers effectively, please refer to the Archive a Campaign video. If you need to delete a single number from a campaign please see how to Delete a Tracking Number video.
Follow the steps below to Deactivate a Campaign:
- Navigate to the group where the campaign exists and select ‘Apply’.
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- Click on ‘Campaign & Tracking Number’ on the left-Sidebar
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- Find the Campaign you’d like to deactivate and click ‘Edit’.
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- Click on the ‘Active?’ switch to toggle the campaign to the inactive status as show in the example below.
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- Once the ‘Active’ switch is set from ‘YES’ to ‘NO’, select ‘Save Campaign Details’
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When you are ready to activate the campaign again, follow the steps mentioned above and set the ‘Active’ switch to ‘YES’ and save.