Add Overflow Number

To add a Overflow Number, follow the steps below:

Add a tracking number to the desired campaign. Please refer to the Add Tracking Number New UI text/video for steps on adding a new number.
Go to the ‘Route Calls by’ drop-down under the ‘Configure Routing Options’
Select the routing option that works best for this tracking number. Please note, the Overflow Number option is available for the following route types: ‘Forward to a phone number’, ‘Interactive Voice Response’, ‘Based on a Percentage’, and ‘Follow a Schedule’.

Add the phone number you’d like calls sent to if no one picks up the primary ring to phone number.
Select the number of rings that will play before the call is sent from the primary ring-to number to the first overflow number.
Please note, if the primary ring-to phone number has a voicemail enabled, then you’ll want a lower amount of rings on the overflow number so the call successfully connects.

You can continue to add additional Overflow Numbers by selecting ‘Add Overflow Number’.
Check the ‘Simultaneous Ring’ checkbox if you’d like both primary and Overflow Number(s) to ring together.

Next, add the required fields that include ‘Tracking Number Name’ and ‘Ad Source.’ There is a checkbox for the voicemail option if needed.
Select how you’d like the Caller id to appear.

Proceed with filling out the Advanced Tracking Number settings that fit best to your setup. Scroll down and select ‘Save’
If your tracking number saved successfully you will see it listed under your campaign
Always give your new tracking number a test call immediately after provisioning and verify that it routes to the correct ring to number by speaking with a representative. Additionally, check the call logs report to verify that the test call shows up.

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