Send Directly to Voicemail

To send an incoming call directly to Voicemail follow the steps below:

  • Add a tracking number to the desired campaign. Please refer to the Add Tracking Number New UI text/video for steps on adding a new number.
  • Go to the ‘Route Calls by’ drop-down under the ‘Configure Routing Options’.
  • Select the drop-down under the configure routing options and choose ‘Send Directly to Voicemail’.
  • Next, add the required fields that include ‘Tracking Number Name’ and ‘Ad Source’.
  • Scroll down to the ‘Advanced Tracking Number Settings’.
  • Type the voicemail message in the textbox next to ‘Configure Voicemail Greeting’. You can also upload an audio file by selecting (+) and searching for the file on your computer.
  • If you choose to upload an audio file, you’ll see the following prompt.
  • Select ‘Add Audio File’ to search for audio files on your computer and choose desired greeting.
  • Check the desired audio file and press ‘Use Selected’.
  • Select “Upload (File Name).wav” to begin the upload process.
  • Select the filename you’d like to use as the voicemail greeting.
  • Select ‘Use Selected’.
  • Scroll down and select ‘Save’.
  • If your tracking number saved successfully you will see it listed under your campaign.
  • Always give your new tracking number a test call immediately after provisioning and verify that the voice mail greeting plays.

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