Add Whisper Message New UI

Whisper messages are often used to quickly inform agents at the beginning of each call which marketing campaign the caller is being referred from.

To add a whisper message, follow the steps detailed below:

  • Add a tracking number to the desired campaign. Please refer to the Add Tracking Number New UI text/video for steps on adding a new number.
  • After filling out the tracking number information you’ll see the following section ‘Advanced Tracking Number Setting’ as shown below.
  • Scroll down and select the ‘Play whisper message before connecting’ checkbox.
  • Check the ‘Play whisper message before connecting’ checkbox.
  • Type in a custom message in the text field.
  • Press ‘Play’ to listen to what the message will sound like.
  • You can also add a custom audio file (using .Wav format) by clicking the ‘(+)’ button.
  • The following message prompt will pop up.
  • Select ‘Add Audio File’.
  • Search for the audio file on your computer and select. Then select the green ‘Upload(filename).wav’ button. This will upload the file to your account.
  • After the file uploads, select (checkmark) the audio file you would like to use. You can also listen to the file by pressing ‘Play’.
  • Now that the file has been uploaded to the account press ‘Use Selected’.
  • Continue to add/edit advanced tracking number settings if needed.
  • Scroll down and ‘Save’.

You can also add a whisper message from the top level of the account which will apply to all tracking numbers that are later added to the account. To add a whisper file from the top level of the account follow the steps below:

  • Select ”Group & User’ on the left side of the menu.
  • Scroll down until you find the tracking number settings section for your account and select the ‘+’ symbol.
  • The Tracking Number Settings form will appear.
  • Select the ‘Play whisper message before connecting’ checkbox.
  • Add the whisper message as shown in the instructions above.
  • Select ‘Save’ after the file/text is added.
  • Now every tracking number added at any level of the account will inherit the whisper message that was added.

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