Whisper messages are often used to quickly inform agents at the beginning of each call which marketing campaign the caller is being referred from.

To add a whisper message, follow the steps detailed below:

• Add a tracking number to the desired campaign. Please refer to the Add Tracking Number New UI text/video for steps on adding a new number.
• After filling out the tracking number information you’ll see the following section ‘Advanced Tracking Number Setting’ as shown below.
• Scroll down and select the ‘Play whisper message before connecting’ checkbox.
• Check the ‘Play whisper message before connecting’ checkbox.

• Type in a custom message in the text field.
• Press ‘Play’ to listen to what the message will sound like.

• You can also add a custom audio file (using .Wav format) by clicking the ‘(+)’ button.

• The following message prompt will pop up.

• Select ‘Add Audio File’.

• Search for the audio file on your computer and select. Then select the green ‘Upload(filename).wav’ button. This will upload the file to your account.

• After the file uploads, select (checkmark) the audio file you would like to use. You can also listen to the file by pressing ‘Play’.

• Now that the file has been uploaded to the account press ‘Use Selected’.

• Continue to add/edit advanced tracking number settings if needed.
• Scroll down and ‘Save’.

You can also add a whisper message from the top level of the account which will apply to all tracking numbers that are later added to the account. To add a whisper file from the top level of the account follow the steps below:

• Select ”Group & User’ on the left side of the menu.

• Scroll down until you find the tracking number settings section for your account and select the ‘+’ symbol.

• The Tracking Number Settings form will appear.

• Select the ‘Play whisper message before connecting’ checkbox.
• Add the whisper message as shown in the instructions above.

• Select ‘Save’ after the file/text is added.

• Now every tracking number added at any level of the account will inherit the whisper message that was added.